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Setting up of Aayakar Sewa Kendras during the Financial Year 2015-16- Regarding providing taxpayer services

Income Tax - D.O. No. 48/3/2015/ASK/P-VI/DOMS /I844 - Dated:- 31-3-2015 - DIRECTOR GENERAL OF INCOME TAX (LOGISTICS) Central Board of Direct Taxes Department of Revenue, Ministry of Finance Government of India A.R.A. Centre, Ground Floor, E-2, Jhandewalan Extension, New Delhi-110055 Tel.: 011-23537002 Fax : 011-23593267 E-mail : dgit.log@gmail.com D.O. No. 48/3/2015/ASK/P-VI/DOMS /I844 Dated: 31-03-2015 To All Pr. CCIT(CCA) Dear Subject : Providing taxpayer services i.e. setting up of Aayakar Se .....

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e ASKs in the last year were identified and recommended by the concerned CCIT (CCA) / CCIT, as a result of which the process of setting up of the ASKs could be carried out smoothly. On the same lines as last year, you are requested to kindly use your good offices to participate in the exercise to identify locations for setting up Aayakar Sewa Kendra in this year also. 3. A number of yardsticks have been identified by the CBDT for setting up a new Aayakar Sewa Kendra. A copy of these yardsticks i .....

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setting up of the new Aayakar Sewa Kendra during the Financial Year 2015-16. Priority may kindly be given to buildings where CIT is the senior most officer and it may kindly be seen that no such building is left out unless there is any compelling reason. 5. The primary requirements for setting up an ASK is the Sevottam node and the appropriate budget. The number of nodes required to setup an ASK is based on the workload in that location. The procedure to determine the same is explained in the an .....

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des and going by the pattern of expenditure in the previous years, the budget for setting up an ASK is also mentioned in the annexure. It is seen that ASKs have already been setup in most of the big locations and the ASKs being setup now are mostly with 3 nodes. The budget estimates enclosed are therefore based on ASKs with a maximum of 5 nodes since it is unlikely to be exceeded. 7. Kindly appreciate that setting up of ASK is a time bound exercise and funds are to be disbursed at the earliest f .....

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r setting up of ASK, rented building which is for a longer period of time may be identified. 2. ASK should preferably be set-up on Ground Floor and in the front side of the office building. However, this yardstick is flexible depending on the requirement. 3. The requirement of space for ASK is determined on the basis of requirement of nodes for ASK based on workload of receipt of DAK and receipt of paper returns in that building. Broad basis for working out requirement of nodes/space is enclosed .....

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ASK and also monitoring the functioning of ASK. 7. The budget for setting up ASK with upto 5 nodes is also enclosed. Basis of determining number of nodes/Requirement of space/Budget at ASK Centres 1. The requirement of number of nodes at ASK centers is equal to the number of Front Desks plus the number of Back Desks. In addition one node is also required for the person manning Enquiry counter. Hence, it is important to work out the requirement of Front Desks and Back Desks at ASK Centres which .....

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d some times there are only few persons availing services at ASK. In view of this, for initial block of 20,000/- returns or dak, one Front Desk is absolutely necessary. For next three block of 30,000, 40,000 and 50,000 one Front Desk for each of the block is required. These three blocks average full utilization of time for Front Desks. Requirement of Back Desks for Receipt of Returns: As for requirement of Back Desk is concerned, the basis for working out this requirement is different for Return .....

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distributed to the respective AOs/Sections. As and when the workload of receipt of dak with Front dak increase, it has a bearing on Back Desk. Hence for initial block of upto 50,000 Dak, requirement of one Back Desk is a functional necessity. For next two block of 40,000 and 50,000, one Back Desk for each of the block is required. After that for every block of 30,000, 40,000 and 50,000, one additional Back Desk is required. It is pertinent to mention here that the Back Desk is also responsible .....

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March/July. The balance 40% returns of income are received in rest of the year. In any case to cater to the rush period of March/July, the department is already making alternative arrangements which would still continue. Hence the effective workload for receipt of paper returns for ASK centres remains only 40 per cent of the total returns received by all the assessing officers housed in the building where ASK is made functional. Workload for Receipt of Dak Unlike returns of income, there is no r .....

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