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Powers and Duties

Para 8 - Central Excise - Para 8 - 8 . I. The Ombudsman shall have the powers to- (a) receive complaints from taxpayers on any matters specified in clause 9; (b) consider such complaints and facilitate their satisfaction or settlement by agreement, through conciliation and mediation between the Customs, Central Excise and Service Tax Department and the aggrieved parties or by passing an 'award' in accordance with the Guidelines; (c) require the Customs, Central Excise and Service Tax Aut .....

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be unfavourable to the concerned Customs, Central Excise and Service Tax Authority; (d) suggest remedial measures for redressal of grievances; (e) report his findings to the Secretary, Department of Revenue, Government of India and the Chairman CBEC for appropriate action against erring officials; and (f) Ombudsman shall not have any authority over the Central Board of Excise and Customs and Directorates under Central Board of Excise and Customs as these are attached offices of Central Board of .....

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1988. III. The Ombudsman shall have the following duties: (a) to exercise general powers of superintendence and control over his office and be responsible for the conduct of business in his office; (b) to maintain confidentiality of any information or document coming into his knowledge or possession in the course of discharging his duties and not to disclose such information or document to any person except with the consent of the person furnishing such information or document; provided that no .....

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