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Grounds on which complaint shall be filed

Para 9 - Rule - PROCEDURE FOR REDRESSAL OF GRIEVANCE - Central Excise - Para 9 - 9 . I. A complaint on any one or more of the following grounds alleging deficiency in the working of the Customs, Central Excise and Service Tax Department may be filed with the Ombudsman: (a) delay in the issue of refunds or rebate beyond time limits prescribed by law or under the relevant instructions issued from time to time by the Central Board of Excise and Customs; (b) delay in adjudication; (c) delay in regis .....

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unt or other documents are relevant are completed; (i) non-adherence to prescribed working hours by Customs, Central Excise and Service Tax officials; (j) unwarranted rude behaviour of Customs, Central Excise and Service Tax officials with assessees; (k) any other matter relating to violation of the administrative instructions and circulars issued by the Central Board of Excise and Customs in relation to Customs, Central Excise and Service Tax administration: Provided that, if on any of the grou .....

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