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Grounds on which complaint shall be filed:

Para 9 - Rules - PROCEDURE FOR REDRESSAL OF GRIEVANCE - INDIRECT TAX OMBUDSMAN GUIDELINES, 2011 - Para 9 - 9 . I. A complaint on any one or more of the following grounds alleging deficiency in the working of the Customs, Central Excise and Service Ta .....

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cation; (c) delay in registration of taxpayers; (d) delay in giving effect to Appellate orders; (e) non-adherence to the principle of "First Come First Served" in sending refunds; (f) non-adherence to the rules prescribed for disbursement o .....

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or which the books of account or other documents are relevant are completed; (i) non-adherence to prescribed working hours by Customs, Central Excise and Service Tax officials; (j) unwarranted rude behaviour of Customs, Central Excise and Service Tax .....

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