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Procedure for filing the complaint

Para 10 - Rule - PROCEDURE FOR REDRESSAL OF GRIEVANCE - Central Excise - Para 10 - 10 . I. Any person, who has a grievance against the Customs, Central Excise & Service Tax Department under the Government of India's Department of Revenue, may, himself or through his authorized representative, if any, make a complaint against the concerned Customs, Central Excise and Service Tax official in writing to the Ombudsman having jurisdiction over that office. II. (a) The complaint shall be duly .....

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t of such complaint shall be taken on the record of the Ombudsman; (c) A printout of the complaint made through electronic means shall be signed by the complainant at the earliest possible opportunity before the Ombudsman takes steps for conciliation or settlement; (d) The signed printout shall be deemed to be the complaint and it shall relate back to the date on which the complaint was made through electronic means. III. No complaint to the Ombudsman shall lie unless:- (a) the complainant had, .....

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