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Award by the Ombudsman

Para 13 - Rule - PROCEDURE FOR REDRESSAL OF GRIEVANCE - Central Excise - Para 13 - 13. I. If a complaint is not settled by agreement within a period of one month from the date of receipt of the complaint or such further period as the Ombudsman may consider necessary, he may, subject to the proviso in para 9.1 ante, pass an award after allowing the parties a reasonable opportunity to present their case. He shall be guided by the evidence placed before him by the parties, the principles of Customs .....

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bligations like expediting delayed matters, giving reasons for decisions/orders and issuing apology to complainants etc., except a direction affecting the quantum of tax assessment or imposition of penalties under the Customs, Central Excise and Service Tax statutes. (b) A token compensation amount not exceeding ₹ 5,000 (Rupees Five Thousand only) for the loss suffered by the complainant. (c) Designation of the Customs, Central Excise and Service Tax Officer to whom the letter of acceptanc .....

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