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Award by the Ombudsman

Para 13 - Rule - PROCEDURE FOR REDRESSAL OF GRIEVANCE - Central Excise - Para 13 - 13. I. If a complaint is not settled by agreement within a period of one month from the date of receipt of the complaint or such further period as the Ombudsman may co .....

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, Central Excise and Service Tax law and practice, directions, circulars, instructions and guidelines issued by the Central Board of Excise and Customs or the Central Government from time to time and such other factors which in his opinion are necess .....

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bligations like expediting delayed matters, giving reasons for decisions/orders and issuing apology to complainants etc., except a direction affecting the quantum of tax assessment or imposition of penalties under the Customs, Central Excise and Serv .....

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e of the award is to be communicated as detailed in clause 13.4. III. A copy of the 'award' shall be sent to the complainant and the Customs, Central Excise and Service Tax Authority complained against. IV. The 'award' shall be bindin .....

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of 15 days from the date or receipt of a copy of the award, a letter of acceptance of the award in full and final settlement of his complaint. If the complainant does not accept the Award passed by the Ombudsman or fails to furnish his letter of acce .....

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