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Timely Redressal of Tax Payer Grievances and Public Service Delivery

Dated:- 29-7-2015 - Grievance redressal is a major aspect of citizen centric governance and is an important feature of the activities of the Income Tax Department. The Central Action Plan 2015-16 of the Income Tax Department released during the Annua .....

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ance redressal machinery including Centralised Public Grievance Redress and Monitoring System (CPGRAMS), Aayakar Seva Kendras (ASK), online grievance redressal through Central Processing Centre (CPC), etc. The status of redressal of grievances and in .....

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on public grievances portal of the Government of India works out to 85%. The Department has established 250 ASK Centres across the country to facilitate delivery of services identified in the Citizen s Charter to the taxpayers. A road map is being r .....

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