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Timely Redressal of Tax Payer Grievances and Public Service Delivery

Dated:- 29-7-2015 - Grievance redressal is a major aspect of citizen centric governance and is an important feature of the activities of the Income Tax Department. The Central Action Plan 2015-16 of the Income Tax Department released during the Annual General Conference of senior officers held on 25-26 May 2015, has stressed on service delivery and timely grievance redressal as a key result areas for the Department. The Income-tax Department is addressing grievances through a multi-layered griev .....

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on public grievances portal of the Government of India works out to 85%. The Department has established 250 ASK Centres across the country to facilitate delivery of services identified in the Citizen s Charter to the taxpayers. A road map is being readied for additionally establishing 58 ASK Centres during the current Financial Year. The department is committed to improve the delivery of service through ASK Centres. Towards this end, it has decided to mount proper training and refresher program .....

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