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RESOLUTION OF QUALITY COMPLAINTS AND TRADE DISPUTES IN EXPORTS/IMPORTS

Customs - Import - Export - SEZ - By: - Mr. M. GOVINDARAJAN - Dated:- 21-11-2015 - Chapter 8 of Foreign Trade Policy for the year from 2015 to 2020 deals with the resolution of quality complaints and trade disputes in exports. The objective of this scheme is that exporters need to project a good image of the country abroad to promote exports and further to maintain an enduring relationship with foreign buyers is of utmost importance. It is to ensure that the complaints or trade disputes, wheneve .....

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of quality of the products supplied; and Complaints of unethical commercial dealings categorized as mainly as- non supply, partial supply of goods after confirmation of order; supplying goods other than the ones as agreed upon; non payment; non adherence to delivery schedules etc., Obligations on the part of importer/exporter Rule 11 of the Foreign Trade (Regulations) Rules, 1993 requires that on the importation into, or exportation of out, any customs of ports of any goods, whether liable to d .....

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is to be given of the truth of such statement at the foot of such bill of entry or shipping bill or any other documents. If there is any violation of these provisions will attract the exporter liable for penal action. The Export (Quality Control & Inspection) Act, 1963 provides that certain export commodities requires for compulsory quality control and pre shipment inspection prior to the export. Violation of this will attract penal action against exporters who do not conform to these stand .....

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r instrument bestowing financial or fiscal benefit granted under the Act. Section 9(4) of the Act empowers the DGFT or the officer authorized by him to suspend or cancel any Licence, certificate, scrip or any instrument bestowing financial or fiscal benefit granted under the Act. Section 11(2) of the said Act provides for imposition of fiscal penalty if a person makes or abets or attempts to make any import or export in contravention of any provision of the Act, any Rules or Orders made there un .....

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Hyderabad, Madurai, Coimbatore, Vishakhapatnam and Cochin for Southern zones. The said Committee may contain the following members: Additional DGFT/Joint DGFT/ (H.O.O) -Chairperson; Representative of Bureau of India Standard (BIS) - Member; Representative of Agricultural and Processed Food Products Export Development Authority - Member ; Representative of the Branch Manager of the concerned Bank - Member ; Representative of Federation of Indian Exporter Organization / and OR Export Promotion Cou .....

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take prompt and effective steps to redress and resolve the grievances of the importers, exporters and overseas buyers, preferably within three months of receipt of the complaint. If required they make take the assistance of the Export Promotion Councils/Federation of Indian Export Organization/Commodity Boards or any other agency considered appropriate for settlement of these disputes. DGFT would appoint an officer not below the rank of Joint DG, in the Headquarters to function as the Nodal Offi .....

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