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Sarathi Seva to help old and Disabled Passengers to be Extended to More Stations

Budget - Dated:- 25-2-2016 - Hourly Booking of Retiring Rooms at Stations Smart Coaches to be Introduced Presenting Railway Budget 2016-17 in Parliament today, the Minister of Railways Shri Suresh Prabhakar Prabhu announced that all operational halts will be converted into commercial halts, for the convenience of passengers. He also said that, Sarathi Seva was introduced in Konkan Railway to help the old and disabled passengers requiring assistance at stations. this service will be expanded at m .....

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et need of passengers. Further, the retiring rooms will be handed over to IRCTC to ensure that these can be managed in a professional manner. Indian Railways will pilot availability of children s menu items on trains. Further baby foods, hot milk and hot water would be made available on stations and changing boards for babies would be provided in train toilets. With a view to enhancing passenger comfort, Shri Suresh Prabhakar Prabhu proposed to re-imagine the design and layout of our coaches to .....

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ity. He said that Indian Railways is making arrangements for skilling front-end staff and those employed through our service providers. Further, the uniforms of all customer facing roles will be refurbished to clearly distinguish them. Information boards will be installed in trains enumerating the on-board services and also GPS based digital displays inside coaches to provide real time information regarding upcoming halts. These services would be provided through private sector engagement. Work .....

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