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Disposal of Public Grievances on priority

Income Tax - D.O. F. No. Dir. (Hqrs.)/Ch.(DT)/39(2)/2015/93007 - Dated:- 5-2-2016 - D.O. F. No. Dir. (Hqrs.)/Ch.(DT)/39(2)/2015/93007 GOVERNMENT OF INDIA MINISTRY OF FINANCE DEPARTMENT OF REVENUE CENTRAL BOARD OF DIRECT TAXES New Delhi, 05 February , 2016 To, Dear Principal Chief Commissioner / Director General Sub: As you are aware, the Centralised Public Grievance Redress And Monitoring System (CPGRAMS) is a citizen-centric initiative for online receipts and redressal of public grievances. It .....

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sdictions in CBDT as on date is 7863 out of which 81 grievances are pending for more than one year and 1969 grievances are pending for more than six months. Considering the fact that our Citizens' Charter clearly lays down that all grievances should be disposed off within a period of two months, it is obvious that the overall progress on disposal of grievances is unsatisfactory and that in spite of repeated instructions from the Board from time to time, a large number of grievances have not .....

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