Setting up of call center to monitor grievances

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..... enter to monitor grievances - Regarding. Reference is invited to this office letter F. No. 296/137/2013-CX.9(CPGRAMS) Pt.VI, dated 9-2-2016 wherein directions of Hon ble Prime Minister regarding timely and quality disposal of grievances were communicated. 2. Subsequently, Secretary (DARPG) held a meeting on 11-2-2016 to highlight expeditious disposal of public grievances pending .....

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..... review 10 grievances Pr. Commissioner/Commissioner should review 20-30 grievances every week. 4. The mechanism of grievance redress by CBEC and its offices has received adverse comments recently. It is, therefore, incumbent on each one of us to ensure that all grievances are redressed in a timely and effective manner. Yours Sincerely (NEERJA SHAH) - Circular - Trade No .....

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