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Monitoring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATI

Central Excise - 296/137/2013-CX.9/CPGRAMS-Pt.VI - Dated:- 29-1-2016 - Government of India Ministry of Finance (Department of Revenue) Central Board of Excise & Customs D.O. NO. 296/137/2013-CX.9/CPGRAMS-Pt.VI New Delhi , 29th January, 2016 Subje .....

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I. Strict action to be taken against officers against whom complaints are received regularly. II. Set up a system for top level monitoring of grievances immediately. III. Increased use of technology to reduce discretion of officers. 3. These di .....

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91-180 days and remaining 7 between 181-365 days. The grievances ranged from allegations of harassment by departmental officers, delay in release of imported consignments, complaints and suggestions. It was seen that even though some of the complain .....

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inistration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to mea .....

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d : All grievance representations received in the zone, either by mail, fax, e-mail should invariably be routed through the Pr. Commissioner/Commissioner before they go to concerned sections/divisions. At this stage the Pr. Commissioner/Commissioner .....

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reliction of duty, and appropriate action taken against concerned personnel. You may also ensure that a meaningful review of the performance of grievance redress machinery of your zone is conducted on a monthly basis. This should include establishing .....

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least 3 to 5 per cent of grievances received to assess the efficacy of the grievance redressal mechanism. 5. I would also like to draw your attention to a study conducted by Quality Control of India on the grievance redress mechanism in CBEC. W .....

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