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Monitoring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATI

Central Excise - 296/137/2013-CX.9/CPGRAMS-Pt.VI - Dated:- 29-1-2016 - Government of India Ministry of Finance (Department of Revenue) Central Board of Excise & Customs D.O. NO. 296/137/2013-CX.9/CPGRAMS-Pt.VI New Delhi , 29th January, 2016 Subject : - Reg. The Hon ble Prime Minister reviewed the grievance redressal mechanism in CPGRAMS of CBEC on 27-1-2016 during the monthly meeting of PRAGATI. 2. During the course of the review, the Hon ble Prime Minister has directed the following :- .....

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91-180 days and remaining 7 between 181-365 days. The grievances ranged from allegations of harassment by departmental officers, delay in release of imported consignments, complaints and suggestions. It was seen that even though some of the complaints were specific to the extent of naming an officer, the formation concerned did not report/initiate any action/inquiry in this regard. This is unfortunate. You are aware that Grievance Redress Mechanism is part and parcel of the machinery of any adm .....

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d : All grievance representations received in the zone, either by mail, fax, e-mail should invariably be routed through the Pr. Commissioner/Commissioner before they go to concerned sections/divisions. At this stage the Pr. Commissioner/Commissioner should go through the representations and come to a prima facie view regarding the gravity of the matter involved/nature of the grievance to facilitate monitoring. Action should be initiated to fix responsibility in each case of delay, default and de .....

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