Online system for monitoring the follow up action taken during the presentation made before the Prime Minister-Forwarding of minutes of PRAGATI meeting held on 27th Jan, 2016 for follow up action on the directions given by Hon’ble PM

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..... stry of Finance Department of Revenue Central Board of Excise Customs New Delhi, dated 9th February, 2016 To, All Chief Commissioners/Directors General. Subject : Online system for monitoring the follow up action taken during the presentation made before the Prime Minister-Forwarding of minutes of PRAGATI meeting held on 27th Jan, 2016 for follow up action on the dire .....

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..... there are repetitive complaints and after verification of facts, these may be referred to D.G. Vigilance. III. Secretaries of all departments having substantial public dealing should personally examine 10 grievances every week and Addl. Secretary and Joint Secretary officers should examine 20 and 30 grievances respectively every week : The Chief Commissioner should examine 10 grievances every .....

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..... y within time limits. This needs to be monitored. Strict action should be initiated against the officers/locations having more complaints. Secretaries of all Departments having substantial public dealing should personally examine 10 grievances every week and Addl. Secretary/CMD rank and Joint Secretary officers should examine 20 and 30 grievances respectively every week. Department should .....

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