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Minister of Railways launches three more Budget Announcement 2016-17 namely (1) Extension of newly introduced cancellation facility for PRS counter tickets through 139 or IRCTC website for all confirmed RAC and waitlisted PRS Counter tickets (2) Release of Handout on Railway initiatives for Ease of Doing Business and Nomination of Key Customer Managers and (3) Flagging off of Roll-On-Roll-Off(Ro-Ro) train Ex.-Bihta to Turki in Bihar

Budget - Dated:- 25-5-2016 - As a part of the Rail Budget Announcements of 2016-17, Minister of Railways Shri Suresh Prabhkar Prabhu in a programme held today i.e. 25.05.2016 at Rail Bhawan inaugurated three important activities which are budget announcements namely (i) Extension of newly introduced cancellation facility for PRS counter tickets through 139 or IRCTC website for all confirmed, RAC and waitlisted PRS Counter tickets (ii) Release of Handout on Railway initiatives for Ease of Doing B .....

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ive best passenger amenities and infrastructural development to the country. He said that whereas the extension of facility of cancellation through 139 or IRCTC website will give a huge relief to the passengers; the other two services will attract the stakeholders and the freight will now get the attention which it deserves. He said that the Ro-Ro train Ex.-Bihta to Turki in Bihar is environment friendly which will reduce carbon emission. Railway Minister said that now the Railways efforts are b .....

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CANCELLATION OF PRS COUNTER TICKETS (FULLY CONFIRMED/RAC/WAITLISTED) THROUGH IRCTC WEBSITE OR THROUGH 139 Purpose: To facilitate passengers with PRS counter tickets to cancel their tickets through within the prescribed time limit as per Refund Rule 2015 facility for cancellation of such tickets through IRCTC website (www.irctc.co.in) / 139 (by IVRS and SMS). A pilot project was inaugurated by Hon ble MR on 29th April,2016, for cancellation of fully confirmed PRS counter tickets. The pilot was re .....

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icket. Online cancellation or cancellation through 139 shall be permitted only upto 4 hours before the scheduled departure of the train in case of confirmed tickets and upto half an hour before the scheduled departure of the train in case of RAC/Waitlisted tickets. Refund of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations defined by Zonal Railway as under:- (a) During first two hours of the opening of PRS counters on the next day for the ti .....

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CTC website: A new page will be given on IRCTC website (www.irctc.co.in) without any login for purpose of cancellation of PRS counter tickets. Passenger will be asked to enter PNR number & Train number on IRCTC website along with captcha. The details entered by passenger shall be validated and an OTP will be sent to the passenger on his mobile no. given at the time of booking the ticket. The OTP received on the mobile will be entered by the passenger in the web page and it will be validated .....

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d of fare amount shall be collected only at the journey commencing station or nearby satellite PRS locations as per the notified time . All the privilege/duty pass/PTOs/complimentary pass tickets shall be allowed to be cancelled through website or through 139. All types of PNRs including i-tickets (after printing) and system tickets booked across counter/post office/YTSK/Go India terminals/Bank terminals etc. will be allowed to be cancelled on website except the following: (a). Circular Journey .....

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l call on 139 and select 6th Option from IVR main menu. (ii). IVR will ask whether it is Counter Ticket or E- Ticket. Press 1 for Counter Ticket or Press 2 for E-Ticket. (iii). In case customer selects E-Ticket option, IVR will play a message Currently ticket booked through Railway Reservation Counter can be cancelled through 139. Press 8 to go back to main menu 1. Once customer selects Counter Ticket option, call will be transferred to agent for cancellation. 2. Agent will ask below mentioned i .....

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et details. If number is successfully validated, OTP will be delivered on passenger s mobile number which he would convey to agent. 6. Agent will enter OTP on CRM and will click Submit button to process the cancellation. Ticket will be cancelled and refundable amount will be display on agent screen. Agent will communicate the same refundable amount to customer. 7. Customer have to collect the permissible refundable amount across the PRS counter within the prescribed time limit. (b) Cancellation .....

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or second level of confirmation. OTP <OTP received on Passenger Mobile Number> to 139 Example: OTP 123456 User will get below response from 139: Dear User, Your ticket with PNR number 2303529769 has been cancelled, refundable amount is Rs. -. (iv) Passenger has to collect the permissible refundable amount within prescribed time limit across the PRS counter. EASE OF DOING BUSINESS Ease of doing business means an environment where customer is not frightened with Government policies, a regime .....

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t Speech 2016-17. Accordingly, Ministry of Railways has taken initiatives inter-alia withdrawal of dual freight policy of Iron Ore; withdrawal of port congestion charge; withdrawal of busy season charge; Merry-go-round system; two/multi point and mini rake in all kinds of covered wagons; mini rakes allowed up to 600 kms (from earlier 400 kms.); automatic freight rebate scheme in traditional empty flow direction; Roll-on-Roll-off service etc. These initiatives are going to help industries, in low .....

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his is a big step in the direction of Ease of doing Business . NOMINATION OF KEY CUSTOMER MANAGERS While presenting Railway Budget for the year 2016-17, Minister of Railways in his Budget Speech has announced that Key Customer Managers will be nominated to liaison with our major freight stakeholders. They would serve as a single point of contact for all communication and redressal with these key customers. Nurturing Customers through key customer managers have been envisaged for effective commun .....

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