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Implementation of Sevottam in Custom Commissionerate, Tuticorin

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..... Sevottam in Custom Commissionerate, Tuticorin The Central Board of Excise Customs, New Delhi has decided to introduce 'Sevottam' in all the Commissionerates to render quality and time bound services to the citizens as per the 'Service Quality Manual' (SQM) approved by the CBEC and issued by DGICCE, New Delhi and also as per 'CITIZEN CHARTER'. Accordingly, 'Sevott .....

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..... nd will be forwarded to the concerned sections of Custom House, Tuticorin. For providing these services within the time frame committed by the CBEC in the Citizens' Charter and as per procedures prescribed under the process charts in the SQM for the respective services, the following officers are hereby nominated as process owners for the services dealt in the section as shown below: .....

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..... ommissioner for ICD Assessment Office (Monitoring of DEEC, EPCG, Advance License Schemes/Undertaking at St. John ICD, CD Refund and all related works not specified, Disposal at Chi, and St. John ICD) 7. Assistant Commissioner for Docks, Wharf Preventive, CMFC -Container Scanning, All CFS Import General, Examination (including ICD) 8. .....

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..... ail the documentation under the above services with immediate effect. The record maintained is required to be audited for the purpose of Sevottam certificate. It is therefore directed that utmost care be exercised to maintain record as prescribed in the formats enclosed. The process owners shall interact with the Nodal Officer for implementation of SEVOTTAM on monthly basis. Nomination of P .....

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