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IT to ensure no grievance remains pending over 30 days

News and Press Release - Dated:- 3-1-2017 - New Delhi, Jan 3 (PTI) In what could come as a good news for taxpayers in the new year, the Income Tax department has asked its officials to resolve their grievances within 30 days time. The department's new wing called the 'Directorate of Tax Payer Services' has asked all the regional heads of the I-T to ensure that there are no grievances aged more than 30 days pending at any level pertaining to complaints of refunds, PAN issues and other .....

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on (tax official) dealing with the grievance identifies the competent I-T authority, a lot of time can be saved . The Directorate has also directed the taxman that in case the grievance does not pertain to the authority directed by the CBDT, it should be transferred back in not more than five days time. The Directorate, nodal wing for all taxpayer grievances pan-India, has suggested that the official handling the grievance should give due attention to the grievance at hand and ensure that the re .....

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