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Grievance Redressal Policy

Regulation 12 - Regulation - SHAREHOLDING AND GOVERNANCE - Insolvency and Bankruptcy - Regulation 12 - 12. (1) An information utility shall have a to deal with any grievance from- (a) any user; or (b) any other person or class of persons as may be pr .....

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maximum time and format for acknowledging receipt of a grievance; (e) maximum time for the disposal of the grievance by way of dismissal, resolution or the initiation of mediation; (f) details of the mediation mechanism; (g) provision of a report of .....

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