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Redressal of investor grievances through SEBI Complaints Redress System (SCORES) platform

SEBI - CIR/OIAE/1/2014 - Dated:- 18-12-2014 - CIRCULAR CIR/OIAE/1/2014 December 18, 2014 To All Companies whose securities are listed on SEBI recognized Stock Exchanges (Through the Stock Exchanges) All Intermediaries registered with SEBI (Through the Stock Exchanges for Stock Brokers and Sub Brokers, Depositories for Depository Participants, AMFI for Mutual Funds and Asset Management Companies) All recognized Stock Exchanges All Depositories Association of Mutual Funds in India (AMFI) Dear Sir/ .....

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ards speedy redressal of grievances of investors in the securities market. It would, however, be advisable that investors may initially take up their grievances for redressal with the concerned listed company or registered intermediary, who are required to have designated persons/officials for handling issues relating to compliance and redressal of investor grievances. 2. SEBI has issued various circulars/directions from time to time with respect to SCORES. In order to enable the users to have a .....

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tralised database of investor complaints ii. Online movement of complaints to the concerned listed company or SEBI registered intermediary iii. Online upload of Action Taken Reports (ATRs) by the concerned listed company or SEBI registered intermediary iv. Online viewing by investors of actions taken on the complaint and its current status 5. All newly listed companies and SEBI registered intermediaries (excluding Stock Brokers, Sub-Brokers and Depository Participants) are hereby advised to send .....

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ntermediary to obtain the SCORES user ID and password would not only be deemed as non-redressal of investor grievances but also indicate willful avoidance of the same. The existing listed companies which have failed to obtain authentication will be dealt with in accordance with para 15 below. 6. Stock Brokers, Sub-Brokers and Depository Participants are not required to obtain SCORES authentication since complaints against these intermediaries shall continue to be routed through the platforms of .....

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sue and Share Transfer Agent (RTI/STA). In case the complaints are processed by the RTI/STA on behalf of the listed company, the company should indicate in the enclosed Form-A whether they require the facility to forward complaints to the RTI/STA, so that the ATRs can be uploaded by them. In such cases, the name of the RTI/STA, the name of the Compliance Officer of the listed company and email id of the listed company should be furnished, so that the user id and password can be provided accordin .....

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existing shortcomings, if any. The listed companies and SEBI registered intermediaries to whom complaints are forwarded through SCORES, shall take immediate efforts on receipt of a complaint, for its resolution, within thirty days. The listed companies and SEBI registered intermediaries shall keep the complainant duly informed of the action taken thereon. 10. The listed companies and SEBI registered intermediaries shall update the ATR along with supporting documents, if any, electronically in S .....

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mplaints will be treated as pending. 12. A complaint shall be treated as resolved/disposed/closed only when SEBI disposes/closes the complaint in SCORES. Hence, mere filing of ATR by a listed company or SEBI registered intermediary with respect to a complaint will not mean that the complaint is not pending against them. 13. Failure by listed companies and SEBI registered intermediaries to file ATR under SCORES within thirty days of date of receipt of the grievance shall not only be treated as fa .....

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ose Circulars before the date of issuance of this Circular, shall be deemed to have been done or taken or commenced under the provisions of this Circular. 16. All companies whose securities are listed on recognized Stock Exchanges and intermediaries registered with SEBI are advised to comply with this Circular. 17. Stock Exchanges, Depositories and the Association of Mutual Funds of India (AMFI) are accordingly advised to bring the provisions of this Circular to the notice of all Listed Companie .....

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of, and to regulate the securities market. 19. This Circular is available on SEBI website at www.sebi.gov.in. Yours faithfully, N Hariharan Chief General Manager Office of Investor Assistance and Education Tel No. 022 26449880 Email id - hariharan@sebi.gov.in FORM - A AUTHENTICATION FOR SCORES BY LISTED COMPANIES 1. Name of the Company: 2. PAN of Company : 3. CIN of Company: 4. Date of incorporation of company: 5. Registered Office address of company: 6. Complaints processed through: __RTI/STA _ .....

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