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Redressal of investor grievances through SEBI Complaints Redress System (SCORES) platform

SEBI - CIR/OIAE/1/2014 - Dated:- 18-12-2014 - CIRCULAR CIR/OIAE/1/2014 December 18, 2014 To All Companies whose securities are listed on SEBI recognized Stock Exchanges (Through the Stock Exchanges) All Intermediaries registered with SEBI (Through the Stock Exchanges for Stock Brokers and Sub Brokers, Depositories for Depository Participants, AMFI for Mutual Funds and Asset Management Companies) All recognized Stock Exchanges All Depositories Association of Mutual Funds in India (AMFI) Dear Sir/ .....

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n access to all the applicable circulars/directions at one place, this Circular on SCORES consolidates the current provisions. 3. This Circular inter alia consolidates the following circulars/directions issued by SEBI in this regard till date and shall come into force from the date of its issue: i. Circular no.CIR/OIAE/2/2011 dated June 3, 2011 ii. Circular no.CIR/OIAE/1/2012 dated August 13, 2012 iii. Circular no.CIR/OIAE/1/2013 dated April 17, 2013 4. The salient features of SCORES are: i. Cen .....

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ntermediary to obtain the SCORES user ID and password would not only be deemed as non-redressal of investor grievances but also indicate willful avoidance of the same. The existing listed companies which have failed to obtain authentication will be dealt with in accordance with para 15 below. 6. Stock Brokers, Sub-Brokers and Depository Participants are not required to obtain SCORES authentication since complaints against these intermediaries shall continue to be routed through the platforms of .....

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gly. In case the complaints are processed by the RTI/STA on behalf of the listed company, any failure on the part of the RTI/STA to redress the complaints or failure to update ATR in SCORES, will be treated as failure of the listed company to furnish information to SEBI and non redressal of investor complaints by the listed company. 9. All listed companies and SEBI registered intermediaries shall review their investors grievances redressal mechanism so as to further strengthen it and correct the .....

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mplaints will be treated as pending. 12. A complaint shall be treated as resolved/disposed/closed only when SEBI disposes/closes the complaint in SCORES. Hence, mere filing of ATR by a listed company or SEBI registered intermediary with respect to a complaint will not mean that the complaint is not pending against them. 13. Failure by listed companies and SEBI registered intermediaries to file ATR under SCORES within thirty days of date of receipt of the grievance shall not only be treated as fa .....

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s, registered Stock-Brokers, Depository Participants and Asset Management Companies respectively and also to disseminate the same on their websites. Further, the Stock Exchanges, Depositories and AMFI should also arrange for adequate publicity of this Circular on an urgent basis. 18. This Circular is issued in exercise of powers conferred under Section 11(1) of the Securities and Exchange Board of India Act, 1992 to protect the interests of investors in securities and to promote the development .....

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s and directors of the company: Signature of Compliance Officer of company: Name: Designation: Company Seal: Place : Date : Note: A scanned copy to be sent by email to scores@sebi.gov.in followed by hard copy to Office of the Investor Assistance and Education, Securities and Exchange Board of India, Plot No. C4-A, 'G' Block, Bandra Kurla Complex, Mumbai - 400 051 Important: Please note that SCORES has the provision for updating company details by the company itself. Any field (except the .....

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