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Dispute Resolution and Tax-Payer Services through Indirect Tax Ombudsman, Lucknow

BHOPAL (M.P.)462 011 F. No: IV(16)16/Tech/CCO/BZ/2015/10985 Date: 16-12-2015 PUBLIC NOTICE No. 01/2015 Subject: . Attention of the Customs, Central Excise & Service Tax Assesses, Importers, Exporters. Manufacturers, Service Providers and other members of Industry and Trade in the State of Madhya Pradesh & Chhattisgarh is invited to "Indirect Tax Ombudsman Guidelines, 2011" (herei .....

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ent of such complaints with satisfaction of the complainant, Para 10(III) of the Guidelines' explains as to who can come up with complaint or grievance to the Ombudsman. Certain basic conditions will have to be followed before lodging the complaint with the Ombudsman. First, the complainant will have to make a representation either to the Grievance Cell of the Department or to the officer supe .....

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filed on grounds like unwarranted rude behavior of the official with the tax- payers, non-acknowledgement of letters and documents and violation of administrative instructions and circulars by the officials etc. Para 10 of the guidelines explains the procedure for filing complaint. A representation or complaint has to be filed in writing by the complainant himself or through his authorized represe .....

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sub-Para (II) of aforesaid Para 13. The 'award' would be binding on the concerned office as well as the complainant subject to the conditions specified at sub-para (IV) of aforesaid Para 13. The Ombudsman will protect individual taxpayer's rights and will maintain confidentiality of information and document except to the extent considered by him to be reasonably required for complying .....

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