Online system for monitoring the follow up action taken during the presentation made before the Prime Minister-Forwarding of minutes of PRAGATI meeting held on 27th Jan, 2016 for follow up action on the directions given by Hon’ble PM - Central Excise - 296/137/2013-CX-9/CPGRAMS/Pt.VI

F. No. 296/137/2013-CX-9/CPGRAMS/Pt.VI Government of India Ministry of Finance Department of Revenue Central Board of Excise Customs New Delhi, dated 9th February, 2016 To, All Chief Commissioners/Directors General. Subject : Online system for monitoring the follow up action taken during the presentation made before the Prime Minister-Forwarding of minutes of PRAGATI meeting held on 27th Jan, 2016 for follow up action on the directions given by Hon ble PM - Reg. Sir/Madam, Attention is invited to Chairman s D.O. letter of even number dated 29-1-2016 . You are aware that the Hon ble Prime Minister reviewed the grievance redressal mechanism of CPGRAMS of CBEC. The copy of Minutes are enclosed. 2. During the course of review, the Hon ble Prime has given the following direction, - I. All the grievances must be addressed properly within time limit, this needs to be strictly monitored: In this regard, you may ensure that all grievances are redressed within a period of 60 days and in case it is not possible to redress the same, an interim reply should be given. II. Strict action should be initiated against the officers/locations having more complaints : You should identify the officers/locations where there are repetitive complaints and after verification of facts, these may be referred to D.G. Vigilance. III. Secretaries of all departments having substantial public dealing should personally examine 10 grievances every week and Addl. Secretary and Joint Secretary officers should examine 20 and 30 grievances respectively every week : The Chief Commissioner should examine 10 grievances every week and the Principal Commissioner/Commissioner should examine 20-30 grievances every week in order to assess the quality of grievance redress. IV. Department should use CCTV footage of Airport authority for surveillance: The Customs formations should use CCTV to ensure hassle free clearance of passengers/consignments. These can also be used to verify complaints of harassments that is received against officers. 3. The above directions of Hon ble Prime Minister may be followed strictly. 4. This issues with the approval of Chairman, CBEC. Yours faithfully, Sd/- (Hemambika R. Priya) Commissioner (Coord.) Enclosure Minutes of the Meeting held on 27-1-2016 1. ISSUES RELATING TO EXCISE CUSTOMS All the grievances must be addressed properly within time limits. This needs to be monitored. Strict action should be initiated against the officers/locations having more complaints. Secretaries of all Departments having substantial public dealing should personally examine 10 grievances every week and Addl. Secretary/CMD rank and Joint Secretary officers should examine 20 and 30 grievances respectively every week. Department should focus on technology for better efficiency and transparency. Department should provide 24x7 custom clearance facility at all sea port and cargo. Department should use CCTV footage of Airport authorities for surveillance.