National Consumer Helpline Records 13,295 Calls in December 2011.

Press Information Bureau
Government of India
Ministry of Consumer Affairs, Food & Public Distribution

19-January-2012 13:06 IST

National Consumer Helpline Records 13,295 Calls in December 2011

      The National Consumer Helpline (NCH) received 13,295 calls during December 2011. In addition to these telephonic calls/complaints, 467 complaints were also received through online complaint system on NCH websi

 The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana,  Rajasthan, Bihar, Gujarat, ,Madhya Pradesh and Karnataka.

Break-up of calls in respect of top five States during December 2011 is as under:

The ‘Telecom’ sector recorded maximum complaints i.e. 14.64. It was followed by products ‘LPG’ ‘Banking’ ‘PDS’ and ‘Insurance’.

As per feedback received from 1109 callers, 1064 complaints were resolved under   convergence with various companies.

Consumers from across the country can access the toll free National Consumer        Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.  Complaints can be registered also on the website: www.nationalconsumerhelpline.in.

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NCJ/SR