Findings of the District Forum

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....complaint about the serv­ices are proved, it shall issue an order to the opposite party directing him to [do] one or more of the following things, name­ly:— (a) to remove the defect pointed out by the appropriate laboratory from the goods in question; (b) to replace the goods with new goods of similar descrip­tion which shall be free from any defect; (c) to return to the compla....

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.... in nature; (hb) to pay such sum as may be determined by it if it is of the opinion that loss or injury has been suffered by a large number of consumers who are not identifiable conveniently : Provided that the minimum amount of sum so payable shall not be less than five per cent of the value of such defective goods sold or service provided, as the case may be, to such consumers : Provided f....