TMI BlogInsolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017X X X X Extracts X X X X X X X X Extracts X X X X ..... the Insolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017. (2) These regulations shall come into force on the date of their publication in the Official Gazette. (3) These regulations shall apply to grievances and complaints against service providers. 2. Definitions. (1) Unless the context otherwise requires- (a) aggrieved means a stakeholder who has filed a grievance with the Board on failing to get his grievance redressed from the concerned service provider; (b) associated person means a proprietor, partner, director, officer, or an employee of a service provider, a professional or a valuer engaged by a service provider or any other person acting for or on behalf of ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... Filing of grievance and complaint. (1) A stakeholder, who wishes to file a grievance, shall file it with the Board. (2) A grievance shall state:- (i) details of identity of the aggrieved; (ii) details of identity of the service provider; (iii) details of the conduct of the service provider that has caused the suffering to the aggrieved; (iv) details of suffering, whether pecuniary or otherwise, the aggrieved has undergone; (v) how the conduct of the service provider has caused the suffering of the aggrieved; (vi) details of his efforts to get the grievance redressed from the service provider and why the response, if any, of the service provider is not satisfactory; and (vii) how the grievance may be redressed. ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... cessary for processing the grievance or complaint or under any law. 5. Registration number. (1) Where the Board is in receipt of more than one grievance or more than one complaint in the same matter, it may club such grievances or such complaints together for their disposal. (2) The Board shall assign a unique registration number to every grievance and every complaint and communicate the said registration number to the aggrieved or the complainant within a week of its receipt. (3) The Board shall not take any cognizance of any anonymous grievance or complaint. CHAPTER III DISPOSAL OF GRIEVANCE 6. Disposal of grievance. (1) The Board may seek additional information and records from the aggrieved and information ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ub-regulation (5) within thirty days of the receipt of the request for review by an order with an opinion whether there exists a prima facie case. (7) Where the Board is of the opinion under this regulation that there exists a prima facie case, it may order an inspection under sub-regulation (3) of regulation 3, order an investigation under sub-regulation (2) of regulation 7 or issue a show cause notice under sub-regulation (2) of regulation 11 of the Insolvency and Bankruptcy Board of India (Inspection and Investigation) Regulations, 2017, as may be warranted. (8) Where the Board is of the opinion that the complaint is not frivolous, it shall refund the fee of two thousand five hundred rupees received under sub-regulation (3) of regu ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 7 Identity of the service provider Aadhaar No / CIN (If known) 8 Complete address of the service provider (Along with Email ID Phone No) 9 Details of the alleged contravention of any provision of the Code or rules, regulations, or guidelines made thereunder or circulars or directions issued by the Board by a service provider or its associated persons. Please quote the exact section, sub-section, rules, regulation, or clause, as the case may be. 10 Details of alleged conduct or activity of the service provider or its associa ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... sed representative; b. Demand draft for ₹ 2500 / Online acknowledgement of credit of ₹ 2500 to the account of the Board; c. d. . . m. n. 20 Any other details in support of the complaint. Yours faithfully Signature Name of the Complainant / Authorised Representative Verification I, ., the complainant / authorised representative of the complainant do hereby declare that what is stated above is true to the best of my knowledge and belief. Verified today, the . day of , 20xx, at Signature Name of the Complainant / Authorised Representative Date: Plac ..... X X X X Extracts X X X X X X X X Extracts X X X X
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