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TRAI notifies amendments to the DAS Regulations incorporating provision of financial disincentives on MSOs.

Dated:- 25-3-2015 - Telecom Regulatory Authority of India, today, has notified the Standards of Quality of Service (Digital Addressable Cable TV Systems) (Amendment) Regulations, 2015 dated 25th March, 2015 applicable for Cable TV Services being provided through Digital Addressable Systems (DAS) incorporating provisions for levy of financial disincentives on Multi System Operators (MSOs). The Quality of Service (QoS) Regulation for DAS lays down the norms for (a) the issue of bills to subscriber .....

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made, there is no means to get a grievance redressed in case of any billing related dispute with the operators. For consumers, such bills and receipts are essential; when it is available to consumers in other commercial markets, why not in the cable TV market? Because of the non delivery of such bills and receipts by the MSOs, information of actual subscription vis-à-vis billing and payment details are not being entered into the Subscriber Management System (SMS). Consequently, commercial .....

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n process, has notified an amendment to the existing QoS Regulations for DAS by incorporating the provisions for levy of financial disincentives, on MSOs, who are not complying with the provisions regarding billing and issue of receipts for payment made by the subscribers. A provision for financial disincentive for an amount not exceeding ₹ 20/- per subscriber has been made in the amended Regulations. The Authority is of the view that enabling the imposition of financial disincentives will .....

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