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Public Notice to invite to “Indirect Tax Ombudsman Guidelines, 2011″

Customs - 01/2016 - Dated:- 5-1-2016 - OFFICE OF THE COMMISSIONER OF CUSTOMS NEW CUSTOM HOUSE KANDLA-370210 F.No. S/20-146/2015/AG Public Notice No. 01/2016 Dated : 05.01.2016 Attention of all the Customs Brokers, Importers, Exporters and other membe .....

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ec/it-ombud/it-ombudsmanguidelines. pdf'. The Guidelines are introduced with the objective of enabling the resolution of complaints relating to public grievances against the Customs, Central Excise and Service Tax Department and to facilitate the .....

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artments. The grounds are specified as under: I. Any delay in: 1. registration of tax payers; 2. the sanction of refunds or rebate beyond time limits prescribed by law or under the relevant instructions issued by the Central Board of Excise and Custo .....

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7. the rules prescribed for disbursement of drawback 8. the administrative instructions and circulars issued by the Central Board of Excise and Customs; 9. non adherence to prescribed working hours by Customs, Central Excise and Service Tax Officials .....

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ave to be followed [(Para 10(111) of the Guidelines] as under: (i) Complainant will have to make a representation either to the Grievance Cell of the Department or to the Officer superior to the one complained against in the field formation; (ii) The .....

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uideline (Para 10 of the Guidelines) explains the procedure for filing complaint. A representation or complaint has to be filed in writing by the complainant himself or his authorized representative. For complaints filed electronically, while action .....

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wer to facilitate settlement of complaints either by agreement through conciliation and mediation between the Department and the complainant or by passing an award. The details relating to passing an award have been explained at Para 13 of the Guidel .....

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