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Public Notice to invite to Indirect Tax Ombudsman Guidelines 2011″

Customs - 01/2016 - Dated:- 5-1-2016 - OFFICE OF THE COMMISSIONER OF CUSTOMS NEW CUSTOM HOUSE KANDLA-370210 F.No. S/20-146/2015/AG Public Notice No. 01/2016 Dated : 05.01.2016 Attention of all the Customs Brokers, Importers, Exporters and other members of Trade is invited to "Indirect Tax Ombudsman Guidelines, 2011" hereinafter referred to as 'the Guidelines'. The complete Indirect Tax Ombudsman guidelines and procedure is available at: http:/www.cbec.gov.in/resources/htdocs-cb .....

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artments. The grounds are specified as under: I. Any delay in: 1. registration of tax payers; 2. the sanction of refunds or rebate beyond time limits prescribed by law or under the relevant instructions issued by the Central Board of Excise and Customs; 3. adjudication; 4. giving effect to Appellate orders; 5. release of seized books of account & assets etc. after the proceedings are completed; II. Non adherence to: 6. the principle of "First Come First Served" in sending refunds; .....

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ave to be followed [(Para 10(111) of the Guidelines] as under: (i) Complainant will have to make a representation either to the Grievance Cell of the Department or to the Officer superior to the one complained against in the field formation; (ii) The next condition is that either the complainant did not receive reply from the authority complained to, within one month of lodging the complaint or the complaint was rejected or he was not satisfied with the reply to the complaint. 4. Moreover, the G .....

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