THE CONSUMER PROTECTION ACT, 2019

Chapter: I
PRELIMINARY
Section 1	:	Short title, extent, commencement and application
Section 2	:	Definitions
Chapter: II
CONSUMER PROTECTION COUNCILS
Section 3	:	Central Consumer Protection Council
Section 4	:	Procedure for meetings of Central Council
Section 5	:	Objects of Central Council
Section 6	:	State Consumer Protection Councils
Section 7	:	Objects of State Council
Section 8	:	District Consumer Protection Council
Section 9	:	Objects of District Council
Chapter: III
CENTRAL CONSUMER PROTECTION AUTHORITY
Section 10	:	Establishment of Central Consumer Protection Authority
Section 11	:	Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
Section 12	:	Vacancy, etc., not to invalidate proceedings of Central Authority
Section 13	:	Appointment of officers, experts, professionals and other employees of Central Authority
Section 14	:	Procedure of Central Authority
Section 15	:	Investigation Wing
Section 16	:	Power of District Collector
Section 17	:	Complaints to authorities
Section 18	:	Powers and functions of Central Authority
Section 19	:	Power of Central Authority to refer matter for investigation or to other Regulator
Section 20	:	Power of Central Authority to recall goods, etc
Section 21	:	Power of Central Authority to issue directions and penalties against false or misleading advertisements
Section 22	:	Search and seizure
Section 23	:	Designation of any statutory authority or body to function as Central Authority
Section 24	:	Appeal
Section 25	:	Grants by Central Government
Section 26	:	Accounts and audit
Section 27	:	Furnishing of annual reports, etc.
Chapter: IV
CONSUMER DISPUTES REDRESSAL COMMISSION
Section 28	:	Establishment of District Consumer Disputes Redressal Commission
Section 29	:	Qualifications, etc., of President and members of District Commission
Section 30	:	Salaries, allowances and other terms and conditions of service of President and members of District Commission
Section 31	:	Transitional provision
Section 32	:	Vacancy in office of member of District Commission
Section 33	:	Officers and other employees of District Commission
Section 34	:	Jurisdiction of District Commission
Section 35	:	Manner in which complaint shall be made
Section 36	:	Proceedings before District Commission
Section 37	:	Reference to mediation
Section 38	:	Procedure on admission of complaint
Section 39	:	Findings of District Commission
Section 40	:	Review by District Commission in certain cases
Section 41	:	Appeal against order of District Commission
Section 42	:	Establishment of State Consumer Disputes Redressal Commission
Section 43	:	Qualifications, etc., of President and members of State Commission
Section 44	:	Salaries, allowances and other terms and conditions of service of President and members of State Commission
Section 45	:	Transitional provision
Section 46	:	Officers and employees of State Commission
Section 47	:	Jurisdiction of State Commission
Section 48	:	Transfer of cases
Section 49	:	Procedure applicable to State Commission
Section 50	:	Review by State Commission in certain cases
Section 51	:	Appeal to National Commission
Section 52	:	Hearing of appeal
Section 53	:	Establishment of National Consumer Disputes Redressal Commission
Section 54	:	Composition of National Commission
Section 55	:	Qualifications, etc., of President and members of National Commission
Section 56	:	Transitional provision
Section 57	:	Other officers and employees of National Commission
Section 58	:	Jurisdiction of National Commission
Section 59	:	Procedure applicable to National Commission
Section 60	:	Review by National Commission in certain cases
Section 61	:	Power to set aside ex parte orders
Section 62	:	Transfer of cases
Section 63	:	Vacancy in office of President of National Commission
Section 64	:	Vacancies or defects in appointment not to invalidate orders
Section 65	:	Service of notice, etc
Section 66	:	Experts to assist National Commission or State Commission
Section 67	:	Appeal against order of National Commission
Section 68	:	Finality of orders
Section 69	:	Limitation period
Section 70	:	Administrative control
Section 71	:	Enforcement of orders of District Commission, State Commission and National Commission
Section 72	:	Penalty for noncompliance of order
Section 73	:	Appeal against order passed under section 72
Chapter: V
MEDIATION
Section 74	:	Establishment of consumer mediation cell
Section 75	:	Empanelment of mediators
Section 76	:	Nomination of mediators from panel
Section 77	:	Duty of mediator to disclose certain facts
Section 78	:	Replacement of mediator in certain cases
Section 79	:	Procedure for mediation
Section 80	:	Settlement through mediation
Section 81	:	Recording settlement and passing of order
Chapter: VI
PRODUCT LIABILITY
Section 82	:	Application of Chapter
Section 83	:	Product liability action
Section 84	:	Liability of product manufacturer
Section 85	:	Liability of product service provider
Section 86	:	Liability of product sellers
Section 87	:	Exceptions to product liability action
Chapter: VII
OFFENCES AND PENALTIES
Section 88	:	Penalty for noncompliance of direction of Central Authority
Section 89	:	Punishment for false or misleading advertisement
Section 90	:	Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
Section 91	:	Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
Section 92	:	Cognizance of offence by court
Section 93	:	Vexatious search
Chapter: VIII
MISCELLANEOUS
Section 94	:	Measures to prevent unfair trade practices in e-commerce, direct selling, etc
Section 95	:	Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
Section 96	:	Compounding of offences
Section 97	:	Manner of crediting penalty
Section 98	:	Protection of action taken in good faith
Section 99	:	Power to give directions by Central Government
Section 100	:	Act not in derogation of any other law
Section 101	:	Power of Central Government to make rules
Section 102	:	Power of State Government to make rules
Section 103	:	Power of National Commission to make regulations
Section 104	:	Power of Central Authority to make regulations
Section 105	:	Rules and regulations to be laid before each House of Parliament
Section 106	:	Power to remove difficulties
Section 107	:	Repeal and savings