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Indian Laws
Home Acts & Rules Indian Laws Economic Laws - Acts THE CONSUMER PROTECTION ACT, 2019 Chapters List This

THE CONSUMER PROTECTION ACT, 2019

Chapter: I
PRELIMINARY
Section 1 : Short title, extent, commencement and application
Section 2 : Definitions
Chapter: II
CONSUMER PROTECTION COUNCILS
Section 3 : Central Consumer Protection Council
Section 4 : Procedure for meetings of Central Council
Section 5 : Objects of Central Council
Section 6 : State Consumer Protection Councils
Section 7 : Objects of State Council
Section 8 : District Consumer Protection Council
Section 9 : Objects of District Council
Chapter: III
CENTRAL CONSUMER PROTECTION AUTHORITY
Section 10 : Establishment of Central Consumer Protection Authority
Section 11 : Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
Section 12 : Vacancy, etc., not to invalidate proceedings of Central Authority
Section 13 : Appointment of officers, experts, professionals and other employees of Central Authority
Section 14 : Procedure of Central Authority
Section 15 : Investigation Wing
Section 16 : Power of District Collector
Section 17 : Complaints to authorities
Section 18 : Powers and functions of Central Authority
Section 19 : Power of Central Authority to refer matter for investigation or to other Regulator
Section 20 : Power of Central Authority to recall goods, etc
Section 21 : Power of Central Authority to issue directions and penalties against false or misleading advertisements
Section 22 : Search and seizure
Section 23 : Designation of any statutory authority or body to function as Central Authority
Section 24 : Appeal
Section 25 : Grants by Central Government
Section 26 : Accounts and audit
Section 27 : Furnishing of annual reports, etc.
Chapter: IV
CONSUMER DISPUTES REDRESSAL COMMISSION
Section 28 : Establishment of District Consumer Disputes Redressal Commission
Section 29 : Qualifications, etc., of President and members of District Commission
Section 30 : Salaries, allowances and other terms and conditions of service of President and members of District Commission
Section 31 : Transitional provision
Section 32 : Vacancy in office of member of District Commission
Section 33 : Officers and other employees of District Commission
Section 34 : Jurisdiction of District Commission
Section 35 : Manner in which complaint shall be made
Section 36 : Proceedings before District Commission
Section 37 : Reference to mediation
Section 38 : Procedure on admission of complaint
Section 39 : Findings of District Commission
Section 40 : Review by District Commission in certain cases
Section 41 : Appeal against order of District Commission
Section 42 : Establishment of State Consumer Disputes Redressal Commission
Section 43 : Qualifications, etc., of President and members of State Commission
Section 44 : Salaries, allowances and other terms and conditions of service of President and members of State Commission
Section 45 : Transitional provision
Section 46 : Officers and employees of State Commission
Section 47 : Jurisdiction of State Commission
Section 48 : Transfer of cases
Section 49 : Procedure applicable to State Commission
Section 50 : Review by State Commission in certain cases
Section 51 : Appeal to National Commission
Section 52 : Hearing of appeal
Section 53 : Establishment of National Consumer Disputes Redressal Commission
Section 54 : Composition of National Commission
Section 55 : Qualifications, etc., of President and members of National Commission
Section 56 : Transitional provision
Section 57 : Other officers and employees of National Commission
Section 58 : Jurisdiction of National Commission
Section 59 : Procedure applicable to National Commission
Section 60 : Review by National Commission in certain cases
Section 61 : Power to set aside ex parte orders
Section 62 : Transfer of cases
Section 63 : Vacancy in office of President of National Commission
Section 64 : Vacancies or defects in appointment not to invalidate orders
Section 65 : Service of notice, etc
Section 66 : Experts to assist National Commission or State Commission
Section 67 : Appeal against order of National Commission
Section 68 : Finality of orders
Section 69 : Limitation period
Section 70 : Administrative control
Section 71 : Enforcement of orders of District Commission, State Commission and National Commission
Section 72 : Penalty for noncompliance of order
Section 73 : Appeal against order passed under section 72
Chapter: V
MEDIATION
Section 74 : Establishment of consumer mediation cell
Section 75 : Empanelment of mediators
Section 76 : Nomination of mediators from panel
Section 77 : Duty of mediator to disclose certain facts
Section 78 : Replacement of mediator in certain cases
Section 79 : Procedure for mediation
Section 80 : Settlement through mediation
Section 81 : Recording settlement and passing of order
Chapter: VI
PRODUCT LIABILITY
Section 82 : Application of Chapter
Section 83 : Product liability action
Section 84 : Liability of product manufacturer
Section 85 : Liability of product service provider
Section 86 : Liability of product sellers
Section 87 : Exceptions to product liability action
Chapter: VII
OFFENCES AND PENALTIES
Section 88 : Penalty for noncompliance of direction of Central Authority
Section 89 : Punishment for false or misleading advertisement
Section 90 : Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
Section 91 : Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
Section 92 : Cognizance of offence by court
Section 93 : Vexatious search
Chapter: VIII
MISCELLANEOUS
Section 94 : Measures to prevent unfair trade practices in e-commerce, direct selling, etc
Section 95 : Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
Section 96 : Compounding of offences
Section 97 : Manner of crediting penalty
Section 98 : Protection of action taken in good faith
Section 99 : Power to give directions by Central Government
Section 100 : Act not in derogation of any other law
Section 101 : Power of Central Government to make rules
Section 102 : Power of State Government to make rules
Section 103 : Power of National Commission to make regulations
Section 104 : Power of Central Authority to make regulations
Section 105 : Rules and regulations to be laid before each House of Parliament
Section 106 : Power to remove difficulties
Section 107 : Repeal and savings
 
 
 
 

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