Para 14 - Power to specify procedure and processes - Centralised Processing of Returns Scheme, 2011

14. Power to specify procedure and processes.- The Director General may specify procedures and processes from time to time for effective functioning of the Centre in an automated and mechanised environment, including specifying the procedure and processes in respect of the following :- ( i ) receipt and processing of electronic rectification applications in the Centre. ( ii ) the address or place, the mode and the period or the extended period within which the acknowledgment in Form ITR-V shall be accepted. ( iii ) validating any software used for e-filing the return. ( iv ) call centres to answer queries and provide taxpayer services which may include outbound calls to persons requesting for clarification to assist in the processing of their returns of income. ( v ) managing tax administration functions such as receipt, scanning, data entry, processing, issue of refunds, storage and retrieval of income-tax returns and documents in a centralised manner or receipt of paper documents through authorized intermediaries.