Monitoring of disposal of grievance cases pertaining to CBEC in the Meeting of PRAGATI - reg CPGRAMS - Central Excise - D.O. Chairman/CBEC/44/2016

Government of India Ministry of Finance (Department of Revenue) Central Board of Excise Customs D.O. Chairman/CBEC/44/2016 New Delhi, dated 30-3-2016 Subject : Monitoring of disposal of grievance cases pertaining to CBEC in the Meeting of PRAGATI - Reg CPGRAMS. Kind reference is invited to my letter dated 29th January, 2016 and subsequent letters from the Board dated 9th February, 2016 and 26th February , on the above subject. In this regard, the Hon ble Prime Minister has reviewed the grievances in the CPGRAM Portal of CBEC on 23-3-2016 during the monthly meeting of PRAGATI. The need for close monitoring of grievances and their speedy disposal/redressal was discussed. The Hon ble PM highlighted the fact that no grievance should be pending beyond 60 days. The need to ensure satisfactory disposal of the grievance was also emphasized. In this regards, you may please ensure that all grievances on the CPGRAM Portal are closely monitored at your level. Please ensure that these grievances are disposed of speedily and in any case within 60 days. You should also follow up and get in touch with the complainant to ascertain satisfaction levels, You may ensure that a report from the zone is sent in the format which has been prescribed earlier. I must add that subsequent to the review meeting held by the Hon ble Prime Minister in January, 2016 there has been a significant improvement in speed and quality of the disposal of the complaints filed in the CPGRAM Portal. I would urge you to ensure that we continue to maintain a close vigil and ensure expeditious disposal. With regards, Yours Sincerely, (Najib Shah)