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Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination - SEBI - SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/655

Extract

..... stors holding securities in physical mode interface with the RTAs, inter-alia, for i) Registering of / Change in / Up-dation of: a) PAN, b) Nominee, c) Contact details (postal address, Mobile number & E-mail), d) Bank details and e) Signature. ii) Processing of request for: a) Issue of Duplicate securities certificate b) Replacement / Renewal / Exchange of securities certificate, c) Consolidation of securities certificate d) Sub-division / Splitting of securities certificate, e) Consolidation of folios, f) Endorsement, g) Change in the name of the holder, h) Change in status from Minor to Major and Resident to NRI and vice versa, i) Claim for undelivered securities certificate, prior to its transfer Unclaimed Suspense Account, j) Claim from Unclaimed Suspense (demat) Account k) Transmission and l) Transposition. iii) Services through Depository Participants (DPs) for Demat and Remat In this regard, Norms for processing investor service requests, including the aforementioned are standardized, simplified and made common across all service request, as follows; 2.1. Minor mismatch in signature a) In case of minor mismatch in the signature of the securities holder as available in th .....

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Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination - SEBI

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..... BV) facility. b) Additionally, the ‘Exemptions/clarifications to PAN’, as provided in clause D to ‘Instructions/Check List for Filing KYC Forms’ in Annexure - 1 to SEBI circular No. MIRSD/SE/Cir-21/2011 dated October 05, 2011 on Uniform Know Your Client (KYC) Requirements for the Securities Market, shall also applicable for holder(s) / claimant(s) of securities held in physical mode. 2.5. Documents for Proof of Address 2.5.1. The RTA shall obtain any one of the following documents from the holder / claimant, if the address is not available in the folio or for processing the request for its change; a) Valid Passport / Registered Lease or Sale Agreement of Residence / Driving License / Flat Maintenance bill. b) Utility bills like Telephone Bill (only land line), Electricity bill or Gas bill - Not more than 3 months old. c) Identity card / document with address, issued by any of the following: Central/State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions d) For FII / sub account, Power of Attorney given by FII / sub-account to the Custodians (which are duly .....

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Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination - SEBI

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..... quo; (IPV): the authorized person of the RTA shall verify the original documents furnished by the investor and retain copy(ies) with IPV stamping with date and initials b) through hard copies which are self-attested and dated c) through electronic mode with e-sign, as elaborated subsequently. 2.11. Timelines for registering of / up-dation of / change in PAN, KYC and nomination RTAs shall process any of the aforesaid request from the holder, within seven working days of receipt of the complete documents / details. However, as provided in the Rule 19 (10) of the Companies (Share Capital and Debenture) Rules, 2014, as amended from time to time, the cancellation or change in nomination shall take effect from the date on which the intimation for the same is received by the company / RTA. 2.12. Display of contact details of RTAs RTAs shall provide their complete contact details (viz. postal address, phone numbers and e-mail address etc.) in their respective websites. The same shall also be provided in the website of the listed company and also in the stock exchange(s) in which it is listed. RTA shall arrange to update the same forthwith, as and when there is a change. 2.13. All objection .....

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Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination - SEBI

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..... ank account number, IFS code) Upon receipt or up-dation of bank details, the RTA shall suo-moto, pay electronically, all the moneys of / payments to the holder that were previous unclaimed / unsuccessful. e) Specimen signature 4.2. From the date of issue of this circular, RTAs shall obtain documents / details of PAN, KYC details and Nomination, wherever, the same is not available in the folio, while processing any service requests or complaint from the holder(s) / claimant(s). 5. Freezing of Folios without PAN, KYC details and Nomination 5.1. The folios wherein any one of the cited document / details are not available on or after April 01, 2023, shall be frozen by the RTA. 5.2. The securities in the frozen folios shall be a) eligible to lodge grievance or avail service request from the RTA only after furnishing the complete documents / details as aforesaid b) eligible for any payment including dividend, interest or redemption payment only through electronic mode and an intimation from the RTA to the holder that the aforesaid such payment is due and shall be made electronically upon complying with the requirements in paragraph 4 above. c) referred by the RTA / listed company to the .....

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Common and Simplified Norms for processing investor’s service request by RTAs and norms for furnishing PAN, KYC details and Nomination - SEBI

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