DGFT Helpdesk support now available on 24x7 basis - DGFT - Trade Notice No. 02/2022-23

Government of India Ministry of Commerce and Industry Department of Commerce Directorate General of Foreign Trade Dated: 22nd April 2022 Udyog Bhawan, New Delhi Trade Notice No. 02/2022-23 To, 1. All Exporters/Members of Trade 2. DGFT Regional Authorities 3. Export Promotion Councils/ Commodity Boards Subject: DGFT Helpdesk support now available on 24x7 basis- reg. In order to facilitate trade and extend more proactive helpdesk support to the exporting community, it is informed that the services of DGFT Helpdesk will now be available on a 24x7 basis. 2. Stakeholders may use any of the below channels to flag any issues, suggestions or feedback on matters related to DGFT as follows - i. Call the Helpdesk support on Toll Free numbers 1800-572-1550 or 1800-11-1550 ii. Raise a Helpdesk ticket by navigating to DGFT website ( https://dgft.gov.in ) Services DGFT Helpdesk Service. Users may also see their earlier ticket(s) status on real-time basis or search previously filed requests. iii. Write an email to dgftedi@nic.in 3. Trade Community may also refer to the Help manuals, FAQs and educational videos for suitable guidance. The same is available on the DGFT Website Learn Application Help FAQs for perusal of the trade community. This issues with the approval of the competent authority. (Md. Moin Afaque) Deputy Director General of Foreign Trade Email: ddg2egov-dgft@gov.in (Issued from File No. 01/02/107/AM22/EG TF[E-30138])