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Grievance Redressal - CBEC's Customs Manual 2015 - Customs

Extract

..... ustoms. 2. Grievance redressal related to cargo clearance: 2.1 The clearance of cargo at ports, air cargo complexes, ICDs and CFSs involves interaction of the trade with the Customs officials, which often results in complaints of harassment, corruption, and delays. Thus, to redress these grievances the focus has been to simplify procedures, enhance transparency, sensitize the Departmental officers to their responsibilities, and expand use of EDI in Customs clearance procedures. Some specific measures for facilitation and handling complaints/grievances of trade and industry are as follows: (a) Management Information System (MIS): A major area of concern for the importers, exporters, Customs Brokers is to get information regarding clearance o .....

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Grievance Redressal - CBEC s Customs Manual 2015 - Customs

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..... Committee (PGC): A PGC is constituted in each Customs Commissionerate, consisting of representatives of trade and industry, Custom House Agents, representatives of Custodians, such as AAI, CONCOR, Banks, Export Promotion Agencies, such as the Garments Exporters Association, Handicraft Export Association, and Chambers of Commerce etc. The PGC meets once in a month to address grievances relating to Customs functioning. In case grievances relate to other agencies such as the Wildlife, NIC or CMC, their representatives are also invited for these meetings. (e) Watch Dog Committee: A Watchdog Committee has been constituted under the chairmanship of the Chief Commissioner of Customs, which meets once in two months. Leading association of trade an .....

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Grievance Redressal - CBEC s Customs Manual 2015 - Customs

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..... n outside the framework of the PTFC. [Refer Circular No.42/2013-Cus., dated 25-10-2013] 3. Grievance redressal and facilitation measures for passengers: 3.1 At international airports more than 90% of the passengers that have nothing to declare walk through the Green Channel without interaction with Customs. Even otherwise, the Air Customs Officers have been sensitized to show due courtesy and exemplary conduct towards all passengers. However, in case any passenger still has a grievance there are a number of illuminated boards installed by Customs in the arrival/departure halls and in the immigration area advising them to approach the PRO (Customs) for help. Senior officers of the rank of Assistant/Deputy Commissioners of Customs are also av .....

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