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Home News News and Press Release Month 7 2019 2019 (7) This
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Complaint Resolution by Bima lokpal

July 24, 2019
  • Contents

The Executive Council of Insurers (ECOI), established under the Insurance Ombudsman Rules, 2017 to set-up and facilitate the institution of Insurance Ombudsman in India, has informed that number of complaints (life and general insurance) received and resolved by Bima lokpal, Jaipur and Chandigarh during the period from 1stJuly 2018 to 30th June 2019 is as under-

Bima Lokpal

Complaints receivedduring 1.7.2018 to

30.6.2019

Complaints resolved during

1.7.2018to 30.6.2019

Details of complaints resolved

 

 

 

Awards issued

Withdrawal by the complainant

Non-entertainable under the provisions of Insurance Ombudsman Rules 2017

JAIPUR

Life

397

377

142

37

198

General

505

456

176

41

239

Total

902

833

318

78

437

CHANDIGARH

Life

1631

943

123

4

816

General

925

580

72

0

508

Total

2556

1523

195

4

1324

 ECOI has also informed that:

  1. In terms of Rule 17(4) of the Insurance Ombudsman Rules 2017 “the Ombudsman shall finalise its findings and pass an award within a period of three months of the receipt of all requirements from the complainant.”
  2. In terms of Rule 16 (1) of the Insurance Ombudsman Rules 2017 “where a complaint is settled through mediation, the Ombudsman shall make a recommendation which it thinks fair in the circumstances of the case, within one month of the date of receipt of mutual written consent for such mediation and the copies of the recommendation shall be sent to the complainant and the insurer concerned”.

This was stated by Shri Anurag Singh Thakur, Minister of State for Finance & Corporate Affairs in a written reply to a question in Rajya Sabha.

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