The Executive Council of Insurers (ECOI), established under the Insurance Ombudsman Rules, 2017 to set-up and facilitate the institution of Insurance Ombudsman in India, has informed that number of complaints (life and general insurance) received and resolved by Bima lokpal, Jaipur and Chandigarh during the period from 1stJuly 2018 to 30th June 2019 is as under-
|
Bima Lokpal
|
Complaints receivedduring 1.7.2018 to
30.6.2019
|
Complaints resolved during
1.7.2018to 30.6.2019
|
Details of complaints resolved
|
|
|
|
|
Awards issued
|
Withdrawal by the complainant
|
Non-entertainable under the provisions of Insurance Ombudsman Rules 2017
|
|
JAIPUR
|
Life
|
397
|
377
|
142
|
37
|
198
|
|
General
|
505
|
456
|
176
|
41
|
239
|
|
Total
|
902
|
833
|
318
|
78
|
437
|
|
CHANDIGARH
|
Life
|
1631
|
943
|
123
|
4
|
816
|
|
General
|
925
|
580
|
72
|
0
|
508
|
|
Total
|
2556
|
1523
|
195
|
4
|
1324
|
ECOI has also informed that:
- In terms of Rule 17(4) of the Insurance Ombudsman Rules 2017 “the Ombudsman shall finalise its findings and pass an award within a period of three months of the receipt of all requirements from the complainant.”
- In terms of Rule 16 (1) of the Insurance Ombudsman Rules 2017 “where a complaint is settled through mediation, the Ombudsman shall make a recommendation which it thinks fair in the circumstances of the case, within one month of the date of receipt of mutual written consent for such mediation and the copies of the recommendation shall be sent to the complainant and the insurer concerned”.
This was stated by Shri Anurag Singh Thakur, Minister of State for Finance & Corporate Affairs in a written reply to a question in Rajya Sabha.
