Passengers Facilitation at International Airports – Reg.

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..... f Customs/Central Excise & Customs All Directors General of CBEC Director General of Inspection (Customs & Central Excise) Sir/Madam, Subject: Passengers Facilitation at International Airports - Reg. The Board attaches great importance to facilitation of passengers at international airports. It is also well known that international passengers form an opinion of our country from the way they .....

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..... h international airports in their charge shall ensure that every Customs officer newly posted at the international airports mandatorily undergoes a training in the relevant rules and regulations as well as in the manner of dealing with international passengers. The emphasis should be on sensitizing the Customs officers to deal with all arriving passengers and especially international passengers in .....

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..... attuned to "Help Desks" we need to use this term. Thus, the Board desires that the Customs should set up a "Help Desk" in a prominent place immediately after immigration in the arrival hall and similarly in the departure hall of international airports. There should also be a signboard to guide the international passengers to the "Help Desk". Needless to state, the Customs officers(s) manning the .....

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