Implementation of Sevottam in the Commissionerate, Mumbai (Customs General) Zone I. Reg

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..... Reg Attention of tax payers and other citizens is invited on the above mentioned subject. The office of the Commissioner of Customs (G), New Custom House, Ballard Estate, Mumbai, 4oooo1 is in final stage of getting "Service Delivery Excellence Model" called "SEVOTTAM" in C.F.S. (Mulund)and now the same is also being extended in other sections of Commissionerate (General). This "Service Delivery .....

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..... ll written communication have been established at the Office of The Commissioner of Customs (G), New Custom House, Ballard Estate, Mumbai 400001. All written communications should be submitted at the Counter of Centralised Dak receipt system. Acknowledgement will be issued and handed over by the officials immediately at the time of submission of such written communication indicating unique identif .....

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..... epoy b) The different processes set out in the Citizen's Charter where the standards of service that the department seeks to provide to the customers viz. tax payers/ other citizens and the norms fixed for the Commissonerate for the deliverables are as follows: Sr. No. Service Norm in Citizen's Charter to be met 1. Acknowledge all written communication including declarations, intimations .....

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