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Service charge not mandatory; govt issues guidelines

News and Press Release - Dated:- 21-4-2017 - New Delhi, Apr 21 (PTI) - Service charge on hotel and restaurant bills is totally voluntary and not mandatory, Food and Consumer Affairs Minister Ram Vilas Paswan said today after the government approved guidelines on service charge. Hotels and restaurants will not decide on service charge to be levied but it will be at a customer's discretion, the minister said, adding that these guidelines will be sent to states for necessary action. The governm .....

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ll up before making the final payment. If there is mandatory levy of service charge, customers can file a complaint in the Consumer Court, a senior Consumer Affairs Ministry official told PTI. Hefty fines and stringent action against violation cannot be taken at present as the current Consumer Protection Law does not empower the ministry to do so, the official said. However, the new Consumer Protection Bill under which an authority will be set up will have powers to take action, the official add .....

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