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TMI BlogDedicated structure for delivery and monitoring of Tax Payer Services in the Income Tax DepartmentX X X X Extracts X X X X X X X X Extracts X X X X ..... l for setting up a dedicated structure for delivery and monitoring of tax payers services in the Central Board of Direct Taxes (CBDT) and its attached and subordinate offices, with immediate effect and until further orders. 3. Member (Revenue), Central Board of Direct Taxes will oversee the delivery and monitoring of taxpayer services. Member (Revenue) is re-designated as Member (Revenue and Tax Payer Services). 4. Principal Director General of Income Tax (Administration) will be responsible for monitoring of Tax player Services in attached Directorates of CBDT as well as field offices of Income Tax Department and will report to Member (Revenue and Tax Payer Services), CBDT. Principal Director General of Income Tax (Administration) is re- ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... Payer Services-II). (vi) Review & monitor the implementation of the Citizens' Charter. (vii) Carry out research and surveys on taxpayer satisfaction. (viii) Monitor the Tax Return Preparer (TRP) Scheme (ix) Any other function relating to delivery and monitoring of Tax Payer Services. 5.2 The functions of the Directorate of Income Tax (Tax Payer Services-II) shall be as under: (i) Educate taxpayers in respect of E-services being provided to the taxpayers. (ii) Deal with grievances of taxpayers relating to matters such as processing of return of income, issue of refunds, demand verification, PAN, TAN, CPC-TDS related grievances. (iii) Co-ordinate with the Directorates under Pr. DGIT (Systems) including Centralised Processi ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ry of taxpayer services, dissemination of information with respect to tax payer services initiatives being rolled out, holding of camps etc., within the Region. In this task, they will be assisted by the Commissioner of Income Tax (Admin & CO) who will be responsible for the work of tax payer services in addition to his responsibilities of administration and computer operations. This post is re-designated as Commissioner of Income Tax (Administration & Tax Payer Services). Similarly, the Addl. Commissioner of Income Tax (HQs) in the office of Pr. Chief Commissioner of Income Tax will be re-designated as Addl. Commissioner of Income Tax (HQ & Tax Payer Services) along with a team of officers. These officers will be responsible to oversee del ..... X X X X Extracts X X X X X X X X Extracts X X X X
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