SEBI Mandates Investor Protection Charter for Registrars, Setting Strict Service Timelines and Grievance Resolution Standards

SEBI issued a comprehensive Investor Charter for Registrars to an Issue and Share Transfer Agents (RTAs), mandating enhanced investor protection, transparency, and service standards. The circular establishes standardized timelines for investor service requests, including transmission (21 days), duplicate securities (30 days), and dematerialization (15 days). RTAs must disclose complaint data monthly, implement a grievance redressal mechanism, and provide clear investor rights and responsibilities. The charter introduces an Online Dispute Resolution platform and requires RTAs to disseminate the charter through websites and email, with immediate implementation and rescission of previous circular provisions. .....

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