Regulation 13 - Grievance Redressal Mechanism. - Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015

Grievance Redressal Mechanism. 13. 1 [ (1) The listed entity shall redress investor grievances promptly but not later than twenty-one calendar days from the date of receipt of the grievance and in such manner as may be specified by the Board. ] (2) The listed entity shall ensure that it is registered on the SCORES platform or such other electronic platform or system of the Board as shall be mandated from time to time, in order to handle investor complaints electronically in the manner specified by the Board. 4 [Provided that in case of securitised debt instrument, SCORES registration may be taken at Trustee level for all special purpose distinct entities, they are trustee of. ] 3 [ (3) The listed entity shall file with the recognised stock exchange(s) on a quarterly basis a statement detailing the redressal of investor grievances in such form and within the timelines as may be specified by the Board. ] (4) The statement as specified in sub-regulation (3) shall be placed, on quarterly basis, before the board of directors of the listed entity. 2 [ (5) The Board may also recognize a body corporate for handling and monitoring the process of grievance redressal within such time and in such manner as may be specified. ] *************** NOTES:- 1 . Substituted vide Notification No. SEBI/LAD-NRO/GN/2023/146 dated 16-08-2023 before it was read as, (1) The listed entity shall ensure that adequate steps are taken for expeditious redressal of investor complaints. 2 . Inserted vide Notification No. SEBI/LAD-NRO/GN/2023/146 dated 16-08-2023 3 . Substituted vide Notification No. SEBI/LAD-NRO/GN/2024/218 dated 12-12-2024 w.e.f. 31-12-2024 before it was read as, (3) The listed entity shall file with the recognised stock exchange(s) on a quarterly basis, within twenty one days from the end of each quarter, a statement giving the number of investor complaints pending at the beginning of the quarter, those received during the quarter, disposed of during the quarter and those remaining unresolved at the end of the quarter. 4 . Inserted vide F. No. SEBI/LAD-NRO/GN/2025/244 dated 29-04-2025