GST Portal - Help and Taxpayer facilities-reg.

[Ganeshan Kalyani]

In the Home page of www.gst.gov.in, there is a menu "Help and Taxpayer facilities". It has "Taxpayer Services" and "Help Items" Section.

A) Taxpayer Services provides following three information. 

1) the list and details of empanelled accounting and billing software solutions: There are 8 companies in the list which provides Accounting and Billing Software products free of cost to all tax payers of annual turnover less than ₹ 1.5 Crore. 

2) the list and details of GST Suvidha Providers: There are 59 companies in the list which are GSPs. 

3) list of website's content to help the users navigate the GST Portal: This menu provides the path to navigate within gst.gov.in. If one want to go to see Electronic Credit Ledger this menu will guide him/her.

B) Help Items provides following information

1) Videos, FAQs and Manuals related to GST: Here, a user guide is made available on how to file returns, how to upload invoices, how to view and file ITC forms and other guidelines on various other topics.

2) Grievance Redressal Portal designed for lodging complaints by taxpayers and other stakeholders: Here the taxpayers can lodge complaints indicating issues or problems faced by them while working on GST portal instead of sending emails to the Helpdesk.

3) List of all the advisories issued by GSTN for different functionalities available on GST Portal: Here, brief and main updates are given on registration, refunds/payments, returns, e-way bill and others topics.

4) System requirements for accessing the GST Portal and more: This page provides information on system requirements for accessing the GST Common Portal, for usage of Digital Signature Certificate, and downloading and installing the Web Socket Installer.

5) Webinar's, interviews & videos on various aspects of GST Portal: This is a link to youtube channel of GSTN where videos are available on GST.

6) A glossary of error descriptions faced by taxpayers: Here, list of common errors with error code, error message, why this error and suggested solution is given. The errors could be in filing returns monthly such as GSTR-3B or GSTR-9, 9C or filing LUT or DSC. 

7) Contact details of Nodal Officers. Here, link of State GST is provided where taxpayer need to visit and obtain contact details. 

For ease of the readers the link to Help and Taxpayer facilities has been given below.

https://services.gst.gov.in/services/HelpandTaxpayer/HelpandTaxpayerfacilities