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Investor Grievance Redressal Mechanism - SEBI - SEBI/HO/MIRSD/DOC/CIR/P/2020/226

Extract

..... e date of receipt of the complaint. Additional information, if any, required from the complainant, shall be sought within 7 working days from the date of receipt of the complaint. The period of 15 working days shall be counted from the date of receipt of additional information sought. Stock Exchange shall maintain a record of all the complaints addressed/redressed within 15 working days from the date of receipt of the complaint/additional information. If complaint is not resolved within stipulated time frame, then the reason for non redressal in given time frame shall also be recorded. ii. Service related complaints Stock Exchange shall resolve service related complaints at its end. However, in case the complainant is not satisfied with the .....

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Investor Grievance Redressal Mechanism - SEBI

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..... omplaints by IGRC i. IGRC shall have a time of 15 working days to amicably resolve the investor complaint through conciliation process. If IGRC needs additional information, then IGRC may request the Stock Exchange to provide the same before the initiation of the conciliation process. In such case, where additional information is sought, the timeline for resolution of the complaint by IGRC shall not exceed 30 working days. ii. IGRC shall not dispose the complaint citing “Lack of Information and complexity of the case”. The IGRC shall give its recommendation to Stock Exchange. iii. IGRC shall decide claim value admissible to the complainant, upon conclusion of the proceedings of IGRC. In case claim is admissible to the complainan .....

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Investor Grievance Redressal Mechanism - SEBI

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..... sion immediately; b) bring the provisions of this circular to the notice of the members of the stock exchange and also to disseminate the same through their website; and c) communicate to SEBI, the status of implementation of the provisions of this circular in the Monthly Development Reports to SEBI. 6. This Circular is issued in exercise of the powers conferred under Section 11 (1) of the Securities and Exchange Board of India Act, 1992 read with Section 10 of the Securities Contract (Regulation) Act, 1956 to protect the interests of investors in securities and to promote the development of, and to regulate the securities market and shall come into effect from January 01, 2021. 7. This Circular is available on SEBI website at www.sebi.gov. .....

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Investor Grievance Redressal Mechanism - SEBI

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