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Grievance redressal related to cargo clearance - CBEC's Customs Manual 2023 - CustomsExtract ..... r facilitation and handling complaints/grievances of trade and industry are as follows: (a) ICEGATE Advanced Helpdesk: Advanced Helpdesk is an online service provided to ICEGATE users to resolve their technical problems and queries so that there should not be any difficulty in using ICEGATE services. End users' calls are handled with special care by the intervention of Helpdesk analysts, Service Area Analysts, Assignees, Shift managers, senior Custom officers so that the end users get quick ..... x x x x x Extracts x x x x x Grievance redressal related to cargo clearance - CBEC s Customs Manual 2023 - Customs x x x x x Extracts x x x x x ..... s regular meetings with the Remote EDI (RES) users, Customs Brokers representatives, NIC, CMC and other agencies that support the EDI system. (c) Accessibility of Senior Officers: The Chief Commissioner/Commissioners of Customs earmark time on all working days during which any person having any grievances is free to meet the officer without prior appointment. These meetings ensure timely and prompt remedial measures. (d) Public Grievance Officer (PGO): Each Commissionerate has a designated PGO a ..... x x x x x Extracts x x x x x Grievance redressal related to cargo clearance - CBEC s Customs Manual 2023 - Customs x x x x x Extracts x x x x x ..... industry and other agencies that interact with Customs are included in this Committee along with the senior officers of Customs to ensure meaningful dialogue. This Committee takes note of various procedural delays or problems in general being faced in Customs clearance of export/import cargo or grant of various incentives. Feedback from trade and industry is used for necessary review of procedures and taking measures to remove the difficulties of importers/exporters. (g) Permanent Trade Facilit ..... x x x x x Extracts x x x x x Grievance redressal related to cargo clearance - CBEC s Customs Manual 2023 - Customs x x x x x Extracts x x x x x
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