Civic body in Maharashtra introduces QR code-based complaint redressal system

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..... Civic body in Maharashtra introduces QR code-based complaint redressal system
PTI News
Dated:- 2-4-2025
PTI
Thane, Apr 2 (PTI) The Bhiwandi Nizampur City Municipal Corporation (BNCMC) in Thane district of Maharashtra has introduced a quick response (QR) code-based smart grievance redressal system as part of its efforts to provide transparent and efficient governance to citizens. This .....

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..... initiative aims to provide citizens with a seamless mechanism to register complaints from the comfort of their homes and track the progress of their grievances in real-time, an official release said on Wednesday. Under the system, residents can register civic complaints by scanning a QR code provided by BNCMC with their smartphones without visiting the corporation offices and track the status of .....

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..... their submissions. The new system aligns with the promise made by the administrator and commissioner of BNCMC Anmol Sagar while presenting the budget for the year 2025-26. He had assured citizens that the municipal administration would focus on a more transparent and dynamic approach. In continuation of this commitment, the QR code-based grievance redressal system has been launched under the 'Su .....

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..... kar Jeevanman' initiative as part of the 100-day action plan programme. Key features of the smart grievance redressal system are ease of complaint registration, user-friendly platform, one-time registration, systematic tracking and escalation and accountability measures, the release said. "The launch of the system marks a significant advancement in the way municipal grievances are handled in Bhi .....

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..... wandi. By leveraging digital technology, the BNCMC aims to eliminate bureaucratic delays, reduce citizen inconvenience, and ensure a more responsive governance framework," it said. With this initiative, Bhiwandi Nizampur residents can expect a more efficient and transparent complaint resolution process, reinforcing the municipal corporation's commitment to good governance and improved civic servi .....

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..... ces, the release added. PTI COR RSY
News - Press release - PIB .....

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