TMI BlogMechanism for redressal of difficulties faced by taxpayers due to technical glitches on the portal www.mahagst.gov.in. of the Maharashtra Goods and Services Tax DepartmentX X X X Extracts X X X X X X X X Extracts X X X X ..... . Department of Goods and Services Tax , Maharashtra has made available various services in phased manners for making on line compliances in respect of various provisions related to Registration, Returns, Payments, e CST declaration, refunds Form 704 etc. Some others functionalities are likely to be made available to users very soon. 2. During course of implementation, it is observed that some taxpayers are facing difficulties while making transaction on the departmental MAHAGST portal www.mahagst.gov.in . The difficulties faced by taxpayers are either functional (i.e due to lack of understanding on operational procedures) or technical i.e due to technical hitches on portal or in applications of automation system. 3. On ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 8. Mechanism for redressal. Taxpayers, who could not make electronic compliance under various provisions of different acts due to technical glitches of departmental portal www.mahagst.gov.in and making them liable for penal actions for such non compliances or delayed compliances under various provisions of ACT can make an application for redressal under this mechanism. A. In order to get resolution through this mechanism a taxpayer shall a. create service ticket through service request functionality available on the departmental portal www.mahagst.gov.in. b. make an application to his nodal officer in format prescribed as Annexure A through Physical application or by mail to the nodal offic ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... non-compliances are due to the reasons other than technical glitches like non-availability of internet to the dealer, problem of individual taxpayer or any other localized problem. If the issue/problem is due to some legal/procedural reason the same is not come into ambit of MAHAIT Grievance Redressal Mechanism. (Rajiv Jalota) Commissioner of State Tax, Maharashtra State No: - JC-MAHA VIKAS/MAHAIT Grievance Redressal/Mumbai Dt: 01/06/2019 Trade Circular 38T of 2019 ANNEXURE-A Application for Redressal of difficulties faced due to technical glitches on portal www.mahagst.gov.in . of the Maharashtra Goods and Services Tax Department ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... other evidences) 12 Details communication of the problem to the Helpdesk a. Date of communication b. Service Request/ticket numbers. c. Whether Communication received from Helpdesk a(If yes provide evidences in support of the same) Yes/ No Yes/ No Place: Date : Name and Signature of authorized signatory Annexure B Names of Modules/ Functions Sr. No. Function / Module ..... X X X X Extracts X X X X X X X X Extracts X X X X
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