Mechanism for redressal of difficulties faced by taxpayers due to technical glitches on the portal www.mahagst.gov.in. of the Maharashtra Goods and Services Tax Department

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..... manners for making on line compliances in respect of various provisions related to Registration, Returns, Payments, e CST declaration, refunds Form 704 etc. Some others functionalities are likely to be made available to users very soon. 2. During course of implementation, it is observed that some taxpayers are facing difficulties while making transaction on the departmental MAHAGST portal www.mahagst.gov.in. The difficulties faced by taxpayers are either functional (i.e due to lack of understanding on operational procedures) or technical i.e due to technical hitches on portal or in applications of automation system. 3. On departmental MAHAGST portal, department has already made available facility to create service tickets and taxpayers a .....

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..... mental portal www.mahagst.gov.in and making them liable for penal actions for such non compliances or delayed compliances under various provisions of ACT can make an application for redressal under this mechanism. A. In order to get resolution through this mechanism a taxpayer shall a. create service ticket through service request functionality available on the departmental portal www.mahagst.gov.in. b. make an application to his nodal officer in format prescribed as Annexure A through Physical application or by mail to the nodal officer. The information of nodal officer of taxpayers is available on the www.mahagst.gov.in. c. file separate application for grievances in respect of individual issue. While filing an application taxpay .....

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..... ce Redressal Mechanism. (Rajiv Jalota) Commissioner of State Tax, Maharashtra State No: - JC-MAHA VIKAS/MAHAIT Grievance Redressal/Mumbai Dt: 01/06/2019 Trade Circular 38T of 2019 ANNEXURE-A Application for Redressal of difficulties faced due to technical glitches on portal www.mahagst.gov.in. of the Maharashtra Goods and Services Tax Department Sr.No. Particulars Details 1 Registration number - TIN 2 Legal name of the Taxpayer 3 Email of the authorized signatory for communication 4 Phone no of the authorized signatory for communication 5 ACT (Refer Annexure C of Trade Circular) 6 Category of the Functionality / Module (Refer Annexure B of Trade Circular) 7 Description of issue/problem in detail 8 When did the ta .....

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