TMI BlogPublishing of Investor Charter and Disclosure of Complaints by Custodians and DDPs on their websitesX X X X Extracts X X X X X X X X Extracts X X X X ..... als with services provided to investors with timelines and general guidance for Investors. 2. In this regard, all the registered Custodians and DDPs shall take necessary steps to bring the Investor Charter, as provided in Annexure-A to this circular, to the notice of their clients and ensure that the Investor Charter is prominently displayed on their respective website for ease of accessibility of investors. 3. Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, it has been decided that all Custodians and DDPs shall disclose on their respective websites, the monthly data on complaints received and redressal thereof, latest by 7th of succeeding month, as per the format provided in Ann ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... of Securities/ Cash 3 Safekeeping of Assets / Reports to Client within 24 hours of receipt of Securities 4 Breach of Foreign Ownership Limit within 24 hours 5 Asset Servicing (b) Corporate action notification Within 48 hours (b) Processing of client s instructions for the event within Market timelines (c) Settlements Within 48 hours (d) Proxy Voting / E-Voting / Postal Ballot within Market timelines 6 Monthl ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... Grievance Redressal Mechanism Approach the Custodian at the designated Investor Grievance e-mail ID with complete details of complaints for redressal of investor grievances in a time bound manner. The complaint not redressed at Custodian level, may be lodged with SEBI on SCORES (a web based centralized investor grievance redressal mechanism at SEBI)@ https://www.scores.gov.in/scores/Welcome.html INVESTOR CHARTER DESIGNATED DEPOSITORY PARTICIPANTS VISION STATEMENT: To make India an investor friendly country through efficient Regulations . MISSION STATEMENT: To serve all investors by promoting the highest standards of ethics, professional excellence and investor protection . TIMELI ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... respects General Guidance for Investors: S.No. Guidance 1 Provide Complete, Accurate and Latest information for FPI registration. 2 Adhere to all the rules, regulations, investment limits / conditions prescribed by the Regulators and Government of India. 3 Sell or write-off securities holdings prior to expiry of the FPI registration in case the FPI wish to surrender its registration. 4 Inform Forthwith any changes in information or particulars pertaining the FPI registration. 5 Investors hav ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... SEBI (SCORES) 3 Stock Exchanges (if relevant) 4 Other Sources (if any) 5 Grand Total B. Trend of Monthly disposal of complaints for the Financial Year- SN Month Carried forward from previous month Received during the month Resolved during the month * Pendin ..... X X X X Extracts X X X X X X X X Extracts X X X X
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