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TMI BlogInvestor Charter for Registrars to an Issue and Share Transfer Agents (RTAs)X X X X Extracts X X X X X X X X Extracts X X X X ..... hall take necessary steps to bring the Investor Charter to the notice of existing and new shareholders by way of a) disseminating the Investor Charter on their websites/through e-mail; b) displaying the Investor charter at prominent places in offices etc. 5. The Registrar Association of India (RAIN) shall also disseminate the Investor Charter on its website. 6. Additionally, in order to ensure transparency in the Investor Grievance Redressal Mechanism, all the registered RTAs shall continue to disclose on their respective websites, the data on complaints received against them or against issues dealt by them and redressal thereof, latest by 7th of succeeding month, as per the format enclosed at Annexure 'B' to this circular. 7. These disclosure requirements are in addition to those already mandated by SEBI. 8. The provisions of this circular shall come into force with immediate effect. 9. With the issuance of this circular, SEBI Circular No. SEBI/HO/MIRSD/MIRSD_RTAMB/P/CIR/2021/670 dated November 26, 2021 stands rescinded and Clause 29 of Master Circular for RTAs dated May 07, 2024 stands amended as per this circular. 10. This circular is issued in exercise of powers confe ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... e requests in a timely manner and providing details of discrepancies observed in the documents to the investors in one go. * Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger/Demerger activities. * Communication of Rights issue entitlements. * Communication of Buyback, exit offer, takeover made by the company/ acquirer, and the procedure to be followed by investor in respect of these issues * Mandatory execution of transfer of shares and dividends to IEPF and transfer of undelivered share certificates to Suspense account. * Process grievance received through e-mails, Letters and SCORES. Timelines pertaining to various services provided by RTA Sr No Nature of Service Expected Timelines (number of days) A Investor Service Request: 1 Processing of transmission request 21 2 Processing of issue of duplicate security certificate request 30 3 Processing of dematerialization request 15 4 Processing of remat request 30 5&nb ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ptly if you have not received allotment intimation/ certificate / dividend / interest etc. 3. Ensure that your PAN is registered with the RTA for all your folios. 4. Ensure nomination is registered for all your securities to smoothen the transmission. 5. Ensure that all KYC details viz., full postal address with PIN, mobile number, e-mail address etc. are updated to facilitate the RTA for sending communication. 6. Ensure that correct and complete Bank details are recorded with RTA to facilitate prompt electronic credit of dividend / interest / redemption amounts and eliminate possibility of unclaimed amounts / underlying securities being transferred to IEPF. 7. Promptly inform the RTA in writing and complete required formalities in case of loss of securities. 8. Ensure that the documents provided for availing any investor service request are complete in all respects and keep copies of documents sent to the RTA. 9. Monitor all corporate announcements pertaining to investments made. 1. Do not keep your folios without PAN. 2. Do not keep your folios without nomination 3. Do not deal with unauthorized persons for any investor service requests such as change in / updation of a ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... is unsuccessful, the investor may request to refer the matter for arbitration. 7. The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days with consent of the parties to dispute. Annexure - B Data of complaints against Registrars to an Issue and Share Transfer Agents (RTAs) to be displayed on their websites- Format for disclosing data of complaints on their website: Data for the month ending SN Received from Carried forward from previous month Receive d during the month Total Pending Resolved* Pending at the end of the month** Average Resolution time^ (in days) Pending for less than 3 months Pending for more than 3 months 1 2 3 4 5 6 7 8 1 Directly from Investors 2 SEBI (SCORE S 2.0) ..... X X X X Extracts X X X X X X X X Extracts X X X X
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