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TMI BlogOnline Module for Filing & Tracking Quality Complaints/Trade Disputes relating to International TradeX X X X Extracts X X X X X X X X Extracts X X X X ..... ruary 2019 To Members of Trade and Industry All Regional Authorities (RAs) of DGFT/Development Commissioners of SEZs All Export Promotion Councils/Chambers of Commerce All Indian Trade Missions abroad Foreign Trade Division of Department of Commerce Sub: Online Module for Filing & Tracking Quality Complaints/Trade Disputes relating to International Trade. In an endeavour to resolve complai ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... received and processed manually. Now an Online module has been created to facilitate filing and tracking of these Quality Complaints/Trade Disputes. It has been decided that with effect from 11/02/2019, all such complaints should be filed online as per the following protocol: FOR THE COMPLAINANT (i) Go to the DGFT website www.dgft.gov.in>Quick Links >File Quality/Trade Grievances>fill Online Ap ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... (v) The complainant, at a future date, can also provide additional material/correspondence to the DGFT RA/SEZ. While making any future correspondence with the DGFT RA/SEZ to whom the Online Application has been submitted earlier, the URN must be quoted invariably in the subject header of the email. (vi) A link 'View Status' is also available for the complainant to check current position of the c ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... reassignment to another DGFT RA/SEZ will also be provided in the 'Update Status' link. (ix) Each DGFT RA/SEZ will also regularly update position of the cases on the link 'Update Status' so that the Complainant and the DGFT HQ can track the progress made on the grievance filed. 3. Difficulties, if any, in implementation of these provisions may please be brought to the notice of this Directorate i ..... X X X X Extracts X X X X X X X X Extracts X X X X
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